FAQ

Answers to your questions

Can I manage my sample data online?

Yes. Our desktop and mobile app, Samplefy™ allows you to manage your sample data online. The app links up to our customer portal, providing an end-to-end experience from sample collection to results and certificates.

Is there a specific bottle that’s used for water samples when testing for PFAS?

Yes. When testing for PFAS in water, bottles are specifically prepared for interference free environmental water sample collection. They are made of High-density polyethylene (HDPE) with unlined polypropylene (PP) caps to reduce sources of contamination, and are tested to confirm absence of PFAS compounds.

What are deviating samples?

Deviating samples can be defined as those which are not (correctly) cared for, for example they may have exceeded their maximum holding time, have not been retained at appropriate temperature, are presented in inappropriate containers/packaging, have inappropriate headspace, be denatured through heat, light or humidity, have deteriorated chemically or microbiologically, have become cross contaminated, been damaged in transit, have been supplied in insufficient quantity (or with incorrect dimensions) and so on. Such deviating samples may jeopardise the validity of the reported test or calibration result. 

What format can I receive my report in?

Reports are sent out by Excel and PDF as standard. We can also supply reports in AGS, HWOL (Haz Waste Online), ESdat and CSV if requested. 

Is Normec DETS accredited?

Our laboratories are accredited by the United Kingdom Accreditation Service (UKAS) to the British, European and International Standard for quality assurance in analytical laboratories – BS EN ISO/IEC 17025:2017. Many of the tests we provide are also accredited by UKAS. View the UKAS schedules.

What are the turnaround times for analysis?

Testing duration depends on the specific type of test requested. Our routine analysis can be delivered within 5 working days.

Which containers do I use for samples?

The use of correct sampling containers is crucial for preserving the integrity of the samples and complying with UKAS requirements regarding deviating (or non-conforming samples). Contact your account manager for more information and to order the correct container for your sample.